Legal

Cancellation & refund policy

Terms version 2026-10-16.2

Seller: Techsy Yapay Zeka Ve Yazılım Teknolojileri Anonim Şirketi, Istanbul, Türkiye.

Draft — needs legal review

This wording has not been checked by a lawyer yet. Open points:

Consumer withdrawal rights (e.g. EU 14-day right) and the digital-services consent exception
Whether "no refunds" may be stated without exceptions where local law requires them
Automatic renewal notice requirements per country/state

Every SkywardOps plan starts with a 7-day free trial, one per customer, then runs for a 12-month term, billed annually up front. This page explains what cancelling does during and after the trial, and why there are no refunds after it. It is part of the Terms of service.

1Free trial: cancel at no cost

At checkout you give your payment details and agree to the terms, and $0 is charged. The trial lasts 7 days. Cancel it before it ends, in the app under Settings → Modules & billing → Cancel trial, and nothing is charged, ever, for that order.

If you do not cancel, your payment method is charged the annual price on day 7 and the 12-month term starts then. The non-refundable term only starts after the trial.

One free trial per customer. If you already had one, a new order is charged the annual price at checkout and the term starts that day; the checkout shows this before you agree.

2No refunds after the trial, for any reason

Once the annual price has been charged, we do not refund payments, in whole or in part, for any reason. That includes unused time left in a term, modules or AI features you did not use, a smaller fleet than planned, and a plan you stop using part way through.

3Cancelling stops the next renewal only

After the trial you can cancel the renewal at any time before the renewal date: in the app, an owner opens Settings → Modules & billing and chooses Cancel renewal. Your plan then does not renew and nothing more is charged. Cancelling does not end the current term and does not trigger a refund.

4Access runs to the end of the term

After you cancel the renewal, everything you paid for keeps working until the last day of the term. The trial end, the first charge date, the term end and the renewal date are shown at checkout, on your order and in the app.

5What happens to your data after the term

When a term ends without renewal, a module steps down in stages:

Grace (7 days): Renewal payment failed. Full access for 7 days.
Read-only (to day 30): Everyone can view, nobody can change, launch or command.
Locked: Term ended without renewal. Module hidden; data kept for 90 days, then deleted.

Export anything you want to keep before the data is deleted. Renewing before deletion brings the module back with its data.

6Questions

If you think you were charged by mistake (for example twice for the same term, or after you cancelled the trial), contact us and we will correct the error. The prices and terms in force are on the pricing page and in the Terms of service.